Privacy Policy

At Ecovo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our website or our consultancy services.

1. Who We Are

Ecovo is a trading style of Aimis Tree Care Limited.
Registration No: 10719048
Email: info@ecovo.co.uk
Phone: 07957 301839

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details (name, email address, phone number)
Project-related information (property addresses, site photos, reports)
Correspondence (emails, messages, or notes from calls)
Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your personal data to:

Provide arboricultural consultancy services
Communicate with you about quotes, surveys, and reports
Maintain internal records and manage projects
Comply with legal or regulatory obligations
Improve our website and services

4. Lawful Bases for Processing

We process your personal data based on one or more of the following legal grounds:

Contract: To fulfil our agreement with you
Legitimate interests: To manage our business and communicate with clients
Consent: When you give us permission (e.g., subscribing to updates)
Legal obligation: To comply with the law (e.g., tax or insurance purposes)

5. How We Store and Protect Your Data

Your data is stored securely in encrypted digital systems with restricted access.
We do not keep personal information longer than necessary and follow industry standards to ensure data protection.

6. Sharing Your Information

We do not sell or trade your data. We may share data with trusted third parties only when necessary to:

Deliver our services (e.g., sending documents via cloud platforms)
Comply with legal requirements
Work with subcontractors (under confidentiality agreements)

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccuracies
Request deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: info@ecovo.co.uk

8. Cookies and Website Analytics

We may use cookies to improve user experience and analyse traffic. You can control cookies via your browser settings.

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on our website.