Privacy Notice

Introduction

Ecovo is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your information.

By using our website or contacting us, you acknowledge that your personal information may be processed in accordance with this Privacy Notice.

Who We Are

Ecovo is a trading style of Aimis Tree Care Limited, an independent arboricultural consultancy providing professional tree surveys, consultancy and advisory services throughout the United Kingdom.

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us using the details provided on our Contact page.

Information We Collect

Depending on how you interact with us, we may collect the following information.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries.
• Prepare quotations and proposals.
• Arrange site visits and inspections.
• Deliver our consultancy services.
• Produce reports and professional advice.
• Communicate with you throughout a project.
• Meet our legal, regulatory and professional obligations.
• Maintain business records.
• Improve our services and website.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract or taking steps prior to entering into a contract.
• Compliance with a legal obligation.
• Our legitimate business interests, provided these do not override your rights and freedoms.
• Your consent, where this is required.

Sharing Your Information

We treat your personal information confidentially.

Where necessary, we may share information with trusted third parties involved in delivering our services, including:

• Professional advisers.
• IT and software providers.
• Survey, mapping and data service providers.
• Contractors or specialist consultants engaged as part of a project.
• Regulatory authorities where required by law.

Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services.
• Comply with legal and regulatory obligations.
• Maintain appropriate business records.
• Resolve disputes.
• Protect our legal rights and interests.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Although no method of electronic storage or transmission can be guaranteed to be completely secure, we continually review our systems and procedures to safeguard the information we hold.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request the transfer of your personal information where applicable.
• Withdraw your consent where processing is based on consent.

Website Cookies

Our website may use cookies to support essential functionality and improve the user experience.

For further information about how cookies are used, please refer to our Cookie Notice.

Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third party websites and encourage you to read their own privacy notices before providing any personal information.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, our services or our business practices.

The latest version will always be available on this website.

Contact Us

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us using the details provided on our Contact page.

Your Right to Complain

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights and data protection law.